Privacy Policy

Effective date: August 21, 2025

Candidly ("we", "us", or "our") is a Shopify app that enables merchants to collect and display reviews, send review requests to customers, collect and respond to customer questions, and configure incentive-based rewards. This Privacy Policy explains how we collect, use, and protect personal information when you use our app.

1. Information We Collect

When you install and use Candidly, we may collect the following information:

• Store information (store name, email, domain)
• Customer data (name, email, order history) provided via Shopify APIs
• Messages, questions, or reviews submitted by customers
• Incentive and reward configurations created by store owners

2. How We Use Your Information

We use the collected information to:

• Collect and display product reviews
• Send automated review and feedback requests to customers
• Allow store owners to manage and respond to customer questions
• Help merchants configure and deliver reward incentives
• Maintain and improve the functionality of the app

3. Sharing and Disclosure

We do not sell, rent, or trade your data or your customers' data. We may share information with third-party service providers only when necessary to operate the app or comply with legal obligations.

4. Data Retention

We retain store and customer data only for as long as necessary to provide our services or as required by law. If you uninstall the app, we will delete associated data within 30 days unless required for legal or accounting purposes.

5. Your Rights

As a merchant, you have the right to access, update, or delete any personal data we store. If you are a customer of a merchant using Candidly and have questions about your data, please contact the merchant directly.

6. Security

We implement industry-standard security measures to protect data from unauthorized access, alteration, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: support@trycandidly.app

By using Candidly, you agree to the terms of this Privacy Policy.